dale_draper
Well Known Member
Did everyone else receive this announcement?
Snip >
Over the next few months we will introduce some operational changes that
specifically target the following improvement areas.
*Significantly improved speed of answer via telephone
*Improved front-end problem capture and severity assessment
*More accurate alignment of skills assignment and response
*Enhance response times to a service-level base-line
*Improved issue ownership and management
As we migrate our operations in phases, to be fully ready for the new
maintenance services and improvements you have asked for, you may experience
mixed service responses. We appreciate your patience during this period of
change.
Please continue to give us your valuable feedback through our Event survey
and the customer Knowledge Garden as we move forward.
Sincerely,
Global Support Services
Snip >
Over the next few months we will introduce some operational changes that
specifically target the following improvement areas.
*Significantly improved speed of answer via telephone
*Improved front-end problem capture and severity assessment
*More accurate alignment of skills assignment and response
*Enhance response times to a service-level base-line
*Improved issue ownership and management
As we migrate our operations in phases, to be fully ready for the new
maintenance services and improvements you have asked for, you may experience
mixed service responses. We appreciate your patience during this period of
change.
Please continue to give us your valuable feedback through our Event survey
and the customer Knowledge Garden as we move forward.
Sincerely,
Global Support Services