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Global Services Announcement

dale_draper

Well Known Member
Did everyone else receive this announcement?

Snip >
Over the next few months we will introduce some operational changes that
specifically target the following improvement areas.

*Significantly improved speed of answer via telephone
*Improved front-end problem capture and severity assessment
*More accurate alignment of skills assignment and response
*Enhance response times to a service-level base-line
*Improved issue ownership and management

As we migrate our operations in phases, to be fully ready for the new
maintenance services and improvements you have asked for, you may experience
mixed service responses. We appreciate your patience during this period of
change.

Please continue to give us your valuable feedback through our Event survey
and the customer Knowledge Garden as we move forward.

Sincerely,


Global Support Services
 

donbryant

Active Member
I did not.

Don Bryant, MIS Director, mailto:donbryant@amalie.com
Amalie Oil Company
1601 McCloskey Blvd.
Tampa Fl, 33605



Don Bryant, MIS Director
Phone 813-248-1988 ext 124
Fax 813-248-1488
 
I haven't seen it either. As usual I found it here
first...............................


Bert R. Sternal
IT Business Analyst
Wabash National
(765) 772-2779 Voice
(765) 772-2299 Fax



Graham Aberdein
<Graham.Aberdein@cl To: jdeworldml@jdelist.com
arica.com> cc:
Sent by: Subject: Re: Global Services Announcement
owner-jdeworldml@jd ~~4927:4938
elist.com


02/01/2001 03:16 PM
Please respond to
jdeworld







I didn't recieve this message.

Graham G. Aberdein
Clarica
email: graham.aberdein@clarica.com
running Worldsoftware A7.3 cum 11





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