E9.2 Garbage characters related to cache

[radi8]

We did find it to be necessary to bounce any web servers for the fix to apply.

Do you think that this is the fix? Is Oracle acknowledging it as such?

 

[Jansenc]

First response : it finaly seems to be linked to Adobe Acrobat

Yes, that is what we are being told by Oracle as well with our Open SR. But no resolution as of yet other than clearing cache and rebooting computer. We started seeing it more frequently since going to 9.2.6.4 tools. It is really frustrating for our users.

 

[HuardFabien]

Last process I put here, which was given by Oracle works fine :

1. Disable the "Windows Font Cache Service" service.
It is not enough just to stop it, you need to disable it. Chrome, Firefox, Edge and Acrobat Reader will start this service if it is still enabled and only stopped.
2. Make sure there is no temporary file under
C:\Users\Username\AppData\Local\Temp\acrord32_sbx
C:\Users\Username\AppData\Local\Temp\acrord32_super_sbx
3. Restart machine and monitor behavior

 

[Jansenc]

This says the following.
if you like Helvetica
@ font!), please follow the below steps.

Does this mean you have to specify a font?

Thanks

 

[Jansenc]

Last process I put here, which was given by Oracle works fine :

1. Disable the "Windows Font Cache Service" service.
It is not enough just to stop it, you need to disable it. Chrome, Firefox, Edge and Acrobat Reader will start this service if it is still enabled and only stopped.
2. Make sure there is no temporary file under
C:\Users\Username\AppData\Local\Temp\acrord32_sbx
C:\Users\Username\AppData\Local\Temp\acrord32_super_sbx
3. Restart machine and monitor behavior

Is this on the JAS Server or users windows 10 computer? Thanks

 

[HuardFabien]

Is this on the JAS Server or users windows 10 computer? Thanks

On the users computers

 

[salred24]

This says the following.
if you like Helvetica
@ font!), please follow the below steps.

Does this mean you have to specify a font?

Thanks

yes we just did Helvecia as well. it is very similar to the existing.

 

[salred24]

Oracle updated the whitepaper related to this issue. Doc ID 2923250.1

https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=313084611312507&id=2923250.1&_afrWindowMode=0&_adf.ctrl-state=14yk2ge3r_4