faxing acknowledgements

cschwobe

Active Member
Hi

Does anyone have a problem with customers having multiple buyers and trying to fax acknowledgements. We fax an acknowledgement (invoice proof) for all of our orders

We have a fax number for each buyer for a company. There is logic in JD Edwards to store all of these fax numbers by buyer for the customer, but I do not know of any way to get the acknowledgement program to pick the correct fax number. We moded the program to pick up the main one for the sold to customer but would like to get to the buyer level.

any one else have this problem or a solution for it

thanks

carol

Carol Schwobe
One World XE
AS 400
 

Larry_Jones

Legendary Poster
Carol,

we very recently went through this. Our solution was to customize P4210 (SO Entry) by adding another Tab on the SO Header called "Contact Info". This tab has additional, SO specific fields for the Contact/Buyer's Fax Number, Email Address, etc. The user can pick existing Contacts and their electronic addresses from the Address Book which are then defaulted into the fields on the SO header. The data for these net new fields are stored in a F55 table (custom).

Our SO Acknowledgment program was then modified to include the electronic address (Email/Fax#) on the document which is then picked up by Optio and used to Fax/Email.

I realize a customization was probably not the answer you were looking for but we didn't see a generic way within the system to easily and reliably accomplish the goal. FYI the same information is used to send electronic Notification of Shipment documents also to the same customer contact / buyer.

Larry Jones
ljones@wagstaff.com
OneWorld XE, SP 15.1
HPUX 11, Oracle SE 8.1.6
Mfg, Distribution, Financials
 

cschwobe

Active Member
Thanks for the information. That is what I also thought we will have to do but I was hoping not to have to make a mod because we end up re-applying it each time we get and ESU. You must have to do the same.

thanks

carol

Carol Schwobe
One World XE
AS 400
 
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