E1 Pages Excessive loading time and intermittent "Sorry, Page requested "null" was not available in a timely manner"

[garyUK]

E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

Has anyone had the error "Sorry, Page requested "null" was not available in a timely manner" when viewing E1 Pages. The logs show "too many files open".
Oracle dont seem to know what we can do to resolve this issue. We have changed the following as per instruction from Oracle
JAS.ini
[OWWEB]
TimeWaitBeforeAutoResume=100 --->changed to 0

and on the weblogic server,
changed the minimum and max JVM heap size to the same
Xms1024m -Xmx2048m -XX:MaxPermSize=256m changed to
Xms2048m -Xmx2048m -XX:MaxPermSize=256m

But the error still appears instead of the page.

Architecture
JDE: JDE Enterprise One 9.1 TR 9.1.2.1
Enterprise Servers: Windows 2008 R2 SP1
Web Servers: RHEL 5 Update 5, Oracle WLS 10.3.5.0
Database: Windows 2008 R2 SP1
Client SQL 2008 Native Client
Server SQL Server 2008 R2 64 bit Enterprise edition SP1
Fat Clients: Windows 7 SP1

 

[bmorrison]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

Anything from Oracle on this one. We have the exact same issue.

 

[garyUK]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

No nothing yet. Have you got the same system setup? Have you got a ticket open with Oracle?

 

[bmorrison]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

No different setup. Tool 9.1.3.0 with WebSphere ND 7.0 on Systemi (Power 740). We have an open case with Oracle and are working with them on the issue. So far nothing.

 

[garyUK]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

Can we PM some info on this Bob?

 

[bmorrison]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

Our case has been passed to Oracle development. They are looking into the logs we sent to see what they can determine is the root cause. What info are you wanting?

 

[garyUK]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

Yes our SR is with development too. If you let me PM you I can give you our SR and you can let them know that there is someone else out there with the same issue and maybe if they have two cases they can compare we might get a bit further with this

 

[garyUK]

Re: E1 Pages Excessive loading time and intermittent \"Sorry, Page requested \"null\" was not available in a timely manner\"

Further Linux changes made, the /etc/security/limits.conf setting for the oracle user which owns the Weblogic instance changed as follows
# Oracle-Validated setting for nofile soft limit is 131072
oracle soft nofile 131072


# Oracle-Validated setting for nofile hard limit is 131072
oracle hard nofile 131072

And in JDE, all the pages were regenerated and the history cleared.

And now all the pages are working as they should, no "Null" errors, hopefully it stays that way