CRM Shortlist

[scole]

Hello,

My company is currently conducting a CRM package selection. We have narrowed our shortlist to a small handful of vendors. The CRM system will need to interface to our JDE OneWorld implementation (Financials & Purchasing) as well as to yet-to-be-implemented scheduling and operations systems (custom and/or off-the shelf).

In support of our efforts to narrow the field to two finalists, I'm seeking input from JDE users who have had experience with any of the following vendors: Siebel, Onyx, Pivotal, and Clarify. I would greatly appreciate any feedback (positive or negative) particularly with regards to the following topics:

- Implementation process (how many people required, how long, how difficult)
- Integration with JDE OneWorld (integration/middleware tools, difficulty, time to benefit)
- Robustness / scaleability
- Application deivery (success with/barriers to using thin client/Citrix, especially to overseas sites)
- Vendor support (responsiveness, ability/time to resolve issues, quality assurance)
- Software upgrade/bug-fix process (relative to JDE's ESU process, for instance)

Thanks very much,
Stuart Cole
Manager, Applications Support
Teekay Shipping (Canada) Ltd.
Email: [email protected]
www.teekay.com

JDEdwards OneWorld B733.2

 

[k_balajee]

Hi,

With your requirement and the environment it is better to got for siebel.My
company is using with JDE-XE With interacting with siebel.

Regards

Bala
Sysnet ASSOCIATES(Aus).
On Tue, 10 Jul 2001 10:18:44 -0700 (PDT), [email protected] wrote:

narrowed our shortlist to a small handful of vendors. The CRM system will
need to interface to our JDE OneWorld implementation (Financials &
Purchasing) as well as to yet-to-be-implemented scheduling and operations
systems (custom and/or off-the shelf).
seeking input from JDE users who have had experience with any of the
following vendors: Siebel, Onyx, Pivotal, and Clarify. I would greatly
appreciate any feedback (positive or negative) particularly with regards to
the following topics:
difficult)
difficulty, time to benefit)
especially to overseas sites)
assurance)
instance)
http://198.144.193.139/cgi-bin/wwwthreads/showflat.pl?Cat=&Board=OW&Number=15841





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