Citrix/Terminal Server HourGlass

Ray Justus

Reputable Poster
Hi List,
We have a problem that has just started happening a few days ago with our Citrix/Terminal Server. When client/users view a report (Acrobat reader) thru Citrix they are locked up.

Looking on the Citrix/Terminal Server the mouse-pointer has an hourglass. No matter what we do, we cannot get rid of the hourglass. We end up having to logout of the Citrix/Terminal Server and log back in. That releases the mouse-pointer. But when we select the "Start" button on the task bar the mouse-pointer becomes the hourglass and we can't do anything.

Any ideas?

Thanks in advance,
Ray Justus

Ray W. Justus
Kitchell Corporation
1707 East Highland Avenue, Suite 100
Phoenix, AZ 85016-4668
(602) 631-6157