Case Management P17500


Active Member
Hi All,

We are Using JDE E1 8.11 and Using Case Management for special Product Line with Serial Number maintenance.
So when we get return we use RMA process through Case management to create credit order.

But some times when credit gets created it's not populated the Some of the codes from original Order (Specially GL calss code) and this cause to stuck these CO in 620 Status.

It is really unusual and when we credit 2 CO for same customer 1 is good and Other is not good and it's really random, I can't see any pattern.

I checked the original SO and there is no problem with that.

Really appricate if any help on this.


Hi All,
I really can't find any reason for this and this is a pain.
please give me an idea to catch this.

Really Really Apricate this.