After upgrade from Xe to 9.1, some users are missing the Open Applications and Favorites from the carousel. We have cleared cookies hoping that would help but it didn't. We're using Chrome but the objects are sometimes missing from other browsers as well. Any clues as to what could be causing this? Thanks for your time.


Legendary Poster
You might try to deleting the CK type user override for one of the affected users and see if the carousel reappears.


Right click on the remaining carousel tab (you can hide only 2), and click the missing tab under show to bring back the missing carousel tabs.
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VIP Member
Fast path to UO, find User Override Type UI for the user and delete that record, delete cache, cookies and history on local PC internet browser. Logout and login to JDE to test.