E9.2 [9.2.4.3] COK Zombies, Cleanup.exe crash

[MacaqueJDE]

Hey everyone!

We are having a problem for a week here with JDE, and we can't find a solution.

We get OCK zombies non-stop, like 150-200 a day. Doesn't seem to impact production much, but I think it makes everything slower.

Now after looking everywhere, we found something :

The cleanup.exe crash when starting the entreprise server.

Faulting application name: cleanup.exe, version: 0.0.0.0, time stamp: 0x5e6fae24
Faulting module name: jdekrnl.dll, version: 1.0.0.1, time stamp: 0x5e6fad58
Exception code: 0xc0000005
Fault offset: 0x000cbf1f
Faulting process id: 0x1424
Faulting application start time: 0x01d71ff6f52c61f3
Faulting application path: D:\JDEdwardsPPack\E910\system\bin32\cleanup.exe
Faulting module path: D:\JDEdwardsPPack\E910\system\bin32\jdekrnl.dll
Report Id: 7c3cba2f-289c-4a9f-8160-18bffe7df012
Faulting package full name:
Faulting package-relative application ID:

I have no idea why, and I can't find any info about this.

cleanup.exe hasn't been changed since we created the server (3 month ago).

Each time a process is call, the cleanup function seems to crash and it get stuck during jdbcache clean up phase at the end.

Anyone ever got a similar issue?

 

[Tom_Davidson]

I don't run services on windows, but I'd try cleaning up DDDICT, DDTEXT, GLBLTBLS, and the /<pathcode>/specfile/runtimecache and /<patcode>/specfile/UBEOverride directories.

This seems to solve a multitude of issues on occasion.

Also, depending on how busy your system is, I normally don't have to down to clean this stuff up, just make sure that the UBE/Version or process ID is in use when you wack them. I normally don't have an issue on the DDDICT, DDTEXT, andGLBLTBLS

Tom

 

[MacaqueJDE]

Yeah we tried to delete every cache, and still no luck

We went with the atomic bomb solution : We restored a backup of the entreprise server taken before the issue.

It worked.

We are pretty sure it was some kind of file corruption that occured, but we will never know.

Thanks!

 

[Tom_Davidson]

And for others, make sure the UBE/Version or Process ID is NOT in use. Sorry Typo!

 

[Larry_Jones]

If I were you I'd do some full package builds (starting in Dev), make sure they work in Dev/CRP, the Build/Deploy in PROD.
I thinked you had corrupted specs, and right now you may be out of synch.