favorites

We are on tools 9.1.5.7, apps 9.0 update 1, running on windows/SQL platform. Has anyone experienced where when you add an app or report to their favorites, it does not show up under the favorites ? This is only happening for just one user so far. I thought it was a browser cache' issue where...

After upgrade from Xe to 9.1, some users are missing the Open Applications and Favorites from the carousel. We have cleared cookies hoping that would help but it didn't. We're using Chrome but the objects are sometimes missing from other browsers as well. Any clues as to what could be causing...