Unable to reset status of a payment control group

[Ineswompa]

Hi All,
I have a payment control group, with next status as Update. I am trying to reset the next status to Write but it is not doing it.


Another issue: the system is doubling the amounts at the time of writing the payment


Have you faced this issue before?


Thank you

 

[rsvconsulting]

When the status is "update" it signals that the payments have already been through the "write" status. Update is the step that completes the process. The doubling must be caused by a user error since I have never seen that outcome in the past. Please walk back through every one of your steps in a TEST environment using one payment as a sample to be tracked from step 1 through to update and reporting.

 

[Ineswompa]

Thank you for your reply!
The problem is resolved, it was due to a specific program