Larry_Jones
Legendary Poster
A Customer Service Rep today asked me to change the Sold-To customer on a Sales Order because the program wasn't allowing here to do it.
That's because a couple years ago I put in a mod to disable changes to the Sold To customer number if any of the lines on the Sales Order were past invoicing.
I know I had a good reason for doing that. One is that the invoice print program (R42565) looks primarily at the SO Header table for that information and any attempt to reprint invoices made before the customer change would show the wrong customer information. However, there must be other, better reasons for my telling this CSR that she had to cancel 50 lines and reenter them on a new Sales Order (with the right customer).
Will A/R adequately handle willy nilly changes to SO Sold To Customer numbers without any controls or is my paranoia about giving users enough rope to hang themselves (and me) correct?
Anyone able to answer this?
That's because a couple years ago I put in a mod to disable changes to the Sold To customer number if any of the lines on the Sales Order were past invoicing.
I know I had a good reason for doing that. One is that the invoice print program (R42565) looks primarily at the SO Header table for that information and any attempt to reprint invoices made before the customer change would show the wrong customer information. However, there must be other, better reasons for my telling this CSR that she had to cancel 50 lines and reenter them on a new Sales Order (with the right customer).
Will A/R adequately handle willy nilly changes to SO Sold To Customer numbers without any controls or is my paranoia about giving users enough rope to hang themselves (and me) correct?
Anyone able to answer this?