Update Case Status

kaloos449

Member
Hi, guys!
I work with Case Management. And want change case status from 100 (Open) to 250 (Left Msg).
Status should be changed when I send Email to customer from Solution Adviser.
How I can do it?
 
emailing the solution will never change the status; however, if you change the solution status to SR, provided that the closed status is a valid next status, the system will update the status to 999.
 

Similar threads

E9.1 Material Shortage by Work Order
Replies
0
Views
810
Elvis344
E9.2 Copy only selected lines from P42101 or P4210
Replies
8
Views
363
marinescu
E9.2 R42520 not picking correct ship-to address in case of multiple ship-to and use of order addresses
Replies
0
Views
147
Kevin__
E9.2 Consuming Inbound REST Message
Replies
18
Views
811
alfredorz
alfredorz
E9.1 Update Change performed to a file via an interactive application
Replies
4
Views
215
MikeBCN
Back
Top