Leroy
Active Member
We are in the process of going live with OneWorld Xe. We are primarily a distribution company with about 150 users. We are deploying Finance/Sales/Advanced Warehousing/Procurement.
The project team is made up of predominately business people who have been working with consultants doing process workshops and system configuration. The business users are 1 Finance, 1 Operations/Procurement, 1 Sales, 1 IT, plus 3 or 4 consultants. These are supported by key users at crtitical times in the project.
I'm doing some crystal ball gazing into the future to determine the type of support structure we will need in place to support the business and progress the system. I'm thinking that we would need a small dedicated team made up of the Finance, Operations and IT project members which would be increased with other business people when projects require it.
How have other sites managed support in the "Live" world?
Thanks
Lee Richards
Chief Technology Officer
Blackmores
(OneWorld Xe, AS400, Windows 2000, Citrix)
The project team is made up of predominately business people who have been working with consultants doing process workshops and system configuration. The business users are 1 Finance, 1 Operations/Procurement, 1 Sales, 1 IT, plus 3 or 4 consultants. These are supported by key users at crtitical times in the project.
I'm doing some crystal ball gazing into the future to determine the type of support structure we will need in place to support the business and progress the system. I'm thinking that we would need a small dedicated team made up of the Finance, Operations and IT project members which would be increased with other business people when projects require it.
How have other sites managed support in the "Live" world?
Thanks
Lee Richards
Chief Technology Officer
Blackmores
(OneWorld Xe, AS400, Windows 2000, Citrix)