E9.2 Client update package failed to install

[Transient_k]

Hello

I recently built and deployed an update package to the enterprise servers and clients. When I tried to accept the package on any of the workstations, it failed during the installation with the following errors in the jde.log files below. Am on tools 9.2.3.4. Full package is 64bits client workstation is 64bit and the package was updating the current full package. The Enterprise Server update packaged deployed just fine.

##########JDE.LOG out put#############

6812/14648 MAIN_THREAD Mon Jan 4 18:43:49.596000 jdesetupspecupdate.cpp3024
Languages included in the install are:

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.837000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\jdeblc.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\jdeblc.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.838000 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\jdeblc.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.838001 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.839000 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\jdeblc.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.839001 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.839002 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.847000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\bobspec.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\bobspec.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.847001 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\bobspec.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.848000 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.848001 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\bobspec.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.848002 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.849000 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.857000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddclmn.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\ddclmn.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.857001 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddclmn.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.858000 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.858001 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\ddclmn.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.858002 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.858003 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.866000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddpkeyd.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\ddpkeyd.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.867000 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddpkeyd.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.867001 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.867002 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\ddpkeyd.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.868000 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.868001 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.875000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddpkeyh.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\ddpkeyh.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.876000 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddpkeyh.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.876001 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.876002 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\ddpkeyh.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.877000 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.877001 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.885000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddtabl.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\ddtabl.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.885001 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\ddtabl.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.886000 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.886001 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\ddtabl.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.886002 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.887000 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.895000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\dstmpl.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\dstmpl.xdb"

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.896000 jdetam.c695
TAMInitX: Can't create TAM_INFO (\\DepSvr\e920\dv920\package\dvua04esu\spec\dstmpl.xdb)

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.896001 jdetama.c649
JDESPEC0000027 - TAM init failed!

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.897000 specopen.c1297
openRemoteTAM() - Failed to open the TAM file \\DepSvr\E920\DV920\package\DVUA04ESU\spec\dstmpl.ddb using the API SEInitTAMWithLock. TAM flag word = 1.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.897001 specopen.c2651
jdeSpecOpenNoHUSER completed in error - JDESPECRESULT_FAILED.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.897002 jdesetupspecupdate.cpp1095
Failed to open TAM Specs using the path, \\DepSvr\E920\DV920\package\DVUA04ESU\spec. Cannot apply update package specs.

6812/14648 MAIN_THREAD Mon Jan 4 18:43:51.905000 jdetamio.c1362
TAMInitX (\\DepSvr\e920\dv920\package\dvua04esu\spec\fdaspec.xdb): Can't re-read TAM_HEADER data "\\DepSvr\e920\dv920\package\dvua04esu\spec\fdaspec.xdb"

 

[jean_driscoll]

Do you already have a 64 Bit full package foundation installed on the PC?
Have you looked at this solution? E1: ASU: ESU: Update Will Not Apply To X64 Environment - Error opening index file \spec64\ddtabl.xdb (Doc ID 2697370.1)
Does the client have a 64bit 1.8 jdk and 64-bit Oracle client installed?

 

[Transient_k]

Do you already have a 64 Bit full package foundation installed on the PC?
Have you looked at this solution? E1: ASU: ESU: Update Will Not Apply To X64 Environment - Error opening index file \spec64\ddtabl.xdb (Doc ID 2697370.1)
Does the client have a 64bit 1.8 jdk and 64-bit Oracle client installed?

Thanks for your response. I have installed a Full 64bit clients successfully many times but this is the first update package I am trying to install. Yes, it has a 64 1.8 jdk and 64bit oracle client. I found a fix for my issue. The update package was failing because I built the package from the deployment server which was 32bits and I was trying to install the update in a 64bit development client.

I appreciate your suggestion for the doc above. I believe it will be come in handy when I need to apply an ESU downloaded prior to me upgrading the deployment server to 64bit. Which I plan to do so soon.

thanks again.