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JDE PDF created but no OSA output

Hi All,

We have a situation where we occasionally run into a scenario where jde pdf gets created but there is no OSA output. Our server logs indicates that the jde has handed over the control to Transform and is waiting for a response.
Transform server logs does not have any record of receiving this request. This job hold the job queue and eventually somebody has to go terminate the jde batch. Did anyone ever faced this issue? If so, how did you fix this issue?

Thanks in advance,