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Create Form Server 6 Going Offline - Need Help

We are on create form Director Server 6 version and Server 3 version Our problem is Server 6 stops working unexpectedly. (We are on JDE version 8.12 with tools release 8.97.21). When this happens with Server 6, No document which goes to this queue from JDE get processed. For those jobs which has a form attached to it will still shows as successefully processed, but infact it was not processed. Once we identify them, we reprocess and then the director process these files properly. This is happening intermittenly and causing a lot of issues. We like to know if anybody else had similar issues before and what was done to resolve the issue, if any. Bottom Line Tech is suggesting us to go for the latest version of the create forms, but not sure that will fix this issue.
Any help wud be much appreciated.

Mark Horton

This is a known issue in 6.2.11

Upgrade Create!form Server and Create!form Director 6.2 to

There is no need to upgrade to 6.3 first, you can go directly from 6.2 to 6.4

After doing this, its a good idea to open your Director projects in Director 6.4 and save them.

This will resolve the problem.