jimmymac
Reputable Poster
Good day all. We are on E1 9.0 and tools 8.98.42.
Our users often do an import from a spreadsheet for various applications such as Mass Asset Upload for Fixed Assets. When the user selects the Import Grid Data option they have three options, Import from Excel, Import from CSV, and Import from Clipboard.
However, a new user is only seeing the Import from CSV and Import Clipboard. The Excel option is not listed. This user is on the same IE version as the others, IE8. In the past this has been an issue with a wrong version or a user running Chrome.
For other users, this works fine, but only for this new user is this an issue.
Any advice on where to trouble shoot this would be appreciated.
Our users often do an import from a spreadsheet for various applications such as Mass Asset Upload for Fixed Assets. When the user selects the Import Grid Data option they have three options, Import from Excel, Import from CSV, and Import from Clipboard.
However, a new user is only seeing the Import from CSV and Import Clipboard. The Excel option is not listed. This user is on the same IE version as the others, IE8. In the past this has been an issue with a wrong version or a user running Chrome.
For other users, this works fine, but only for this new user is this an issue.
Any advice on where to trouble shoot this would be appreciated.