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Zoltan_Gyimesi
member
Reged: 10/27/00
Last on: 09/08/10
Posts: 3956
Loc: Budapest, Hungary
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Hi JDEListers of you, who check this board too,
One of our newest member registered on JDEList less then 2 hours ago and after 1,5 hours of his registration I received the following private message from him (I suppose he, not she):
Quote:
Subject: hello
hello,
i have one question regarding the jdedwards service packs.what are the advantages of service pack24 over prevoius service packs can you explain me in detail
thanks
I suppose - in the elapsed 1,5 hors he had thoughtfully read the NETIQUETTE, explored what type of Forum are on JDEList and Searched JDEList to find something answer regarding his issue.
Am I right (or not)?
Regards,
Zoltán
--------------------
- XE UPDATE 2 SP22, Intel NT4, SQL 2000
- B9 (8.93B1)
- was/is working with B7321, B7331, B7332 too
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peterbruce
member
Reged: 01/11/04
Last on: 09/08/10
Posts: 1248
Loc: NSW, Australia
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Zoltán,
You left off a few of options:
5) Ignore and delete the mail and set up to ignore the user on JDElist.
6) Reply to email with links to NETIQUETTE, forum rules, how to ask a question the smart way, etc. Suggesting that he/she might like to help themselves first before posting their problem on JDElist, rather than emailing/private messaging a member, who may or may not be able to help, directly.
7) Post to Off Topic/help forum for commiseration from fellow members who have had the same experience.
Personally, I would probably choose 7 in addition to 5 or 6, depending on the tone of the email/message and the user's history, if any.
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Thanks, Peter
"Give a person a fish, feed them for a day, teach them how to fish, feed them for a lifetime."
Oracle JD Edwards EnterpriseOne,
E8.11sp1 8.97.2.1, ES Sun, Oracle DB 10.2, Websphere 6 Win2K3.
Forms: Create!form Server 3/Server 6
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Larry_Jones
member
Reged: 11/28/00
Last on: 09/08/10
Posts: 2280
Loc: Spokane, WA, USA
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you left off my favorite responses:
- Public Verbal Assasination
- Find email address and mail bomb him/her with copies of "Netiquette" document (approx 5000 would do).
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Larry Jones
E1 9.0 - TR 8.98.3.1 on Win 2008 64. Oracle 11g 64bit Wintel,
OAS 10.1.3.4
I.E. 8
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Sef
member
Reged: 09/09/01
Last on: 09/08/10
Posts: 727
Loc: Adelaide, Australia
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I think you are very harsh towards our new members. The question was carefully worded and no doubt accompanied by detailed system information. If I had received same request I would have chosen for option 1 and helped him/her out (probably I wouldn't even have charged for it). After all, this is exactly what we are about - helping each other 
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Sef van den Nieuwelaar
Australia
E900 and 8.11 Sp1 On Oracle 10g&websphere, E81 on NT/SQL
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